Refund policy

Please ensure that your unwanted items arrive back to us within 14 days from the date you notified us of your intention to cancel your order with the Security tag still attached and in-tact. If you received a free gift with your purchase, you must return the free gift to be entitled to a refund.

We are sorry but we cannot offer exchange or refunds if your item has been specially made to order or personalised to your requirements (i.e. finger size altered, engraved, etc).

You must request a Returns Merchandise Authorisation (RMA) before you can send your order back to us. We will send you returns instructions to post your return to us. Please note that you are responsible for returning the item(s) to us and you will need to pay for postage unless we have sent the wrong item to you or if your item is faulty or if your ring needs sized.